FAQ – Andermatt Alpine Apartments

On this page, we answer the most important questions about your stay to ensure that you can better plan your holiday and have a carefree time in Andermatt.

General Information

The Andermatt Alpine Apartments are located at Gütschgasse 6, 6490 Andermatt, Switzerland. The property is situated in the heart of the village, right next to the Victorinox shop. Andermatt is a well-known destination in the Swiss Alps and an ideal starting point for skiing, hiking, and outdoor activities.

Depending on the apartment type, the apartments can accommodate between 2 and 8 guests. A variety of layouts are available, ranging from one to four bedrooms.

The Andermatt Alpine Apartments offer five categories: Standard Studios, Superior Studios, Duplex Studios, Deluxe Studios, and Standard Apartments as well as Select Collection Apartments. Within these categories, various sizes are available – ranging from studios to spacious apartments with up to four bedrooms.

Yes, larger apartments suitable for families are available, offering enough space for several guests.

Yes, the apartments are well suited for longer stays. They feature fully equipped kitchens, washing machines, as well as separate living and dining areas, ensuring a comfortable stay over an extended period.

Booking & Stay

Apartments can be booked directly through the official Andermatt Alpine Apartments website. Guests can select their preferred travel dates and complete the booking process online.

All bookings must be prepaid. The specific payment terms depend on the selected rate and will be clearly indicated during the booking process

Check-in is available from 16:00 onwards. Check-out is until 10:00.
Reception opening hours vary by season: in summer from 09:00 to 18:00 and in winter from 09:00 to 20:00.

Early check-in and late check-out can be requested but are subject to availability. Late check-out may incur an additional charge.

Guests are required to present an official photo ID upon check-in. They are also asked to inform the property of their expected arrival time in advance.

Cancellation and prepayment policies depend on the selected accommodation category and rate. Guests are advised to review the specific conditions at the time of booking.

Arrival & Location

Andermatt can be reached by both car and train. By car, take the A2 motorway from Zurich to the Göschenen exit and continue on to Andermatt. By train, the village is well connected via the Swiss rail network, including the Matterhorn Gotthard Railway.

Andermatt train station is approximately a 10-minute walk from the Andermatt Alpine Apartments.

Yes, Andermatt is well connected by public transport and can be conveniently reached by train.

Yes, a shuttle bus operates in Andermatt during the winter season only, providing convenient access to and from the ski lifts.

The Andermatt ski lift is located approximately 600 meters from the apartments. Other nearby lifts include the Andermatt-Gurschen cable car (approx. 1.4 km) and the Gütsch lift (approx. 3.7 km).

Yes, several restaurants, cafés, and shops are located near the Andermatt Alpine Apartments. For a wider selection, guests can visit the AVEC shop at the train station or the COOP supermarket in the old town.

Nearby attractions include:

  • Teufelsbrücke (approx. 1.4 km)
  • Source of the Rhine – Tomasee (approx. 6 km)
  • Andermatt 18-hole golf course
  • Andermatt-Sedrun ski area

Parking & Mobility

Yes, public parking is available at the property for a fee, and there is also a public underground garage. From there, the respective accommodations can be conveniently accessed directly via the underground connection.

No, parking spaces cannot be reserved. Available spaces can be used on site.

Parking costs CHF 22 per day. More information can be found here: https://www.andermatt-sedrun-disentis.ch/en/service-providers/reuss-parking

Yes, a spacious underground garage is available, offering convenient direct access to the apartments.

Yes, electric vehicle charging stations are available at the property.

Yes, accessible parking spaces are available for guests with reduced mobility.

Apartment Facilities

The apartments offer a range of amenities, including free Wi-Fi, a fully equipped kitchen, washing machine, TV, dining area, seating area, and a private bathroom.

Yes, the kitchens are fully equipped with appliances such as a stove, oven, refrigerator, dishwasher, coffee machine, kettle, toaster, and essential kitchen utensils.

Smoking is not permitted in the apartments or on the balconies. It is allowed in designated outdoor public areas outside the property

Bathrooms & Bedrooms

Yes, all apartments feature a private bathroom with either a shower or a bathtub, and a toilet.

The number of bathrooms varies depending on the apartment type and size.

Yes, bed linen and one set of towels are provided once during your stay. Additional towels and cleaning services can be requested for an extra charge.

Yes, complimentary toiletries, including shampoo and shower gel, are provided in the bathroom.

Yes, a hairdryer is available in each apartment bathroom.

Balcony, Views & Building

Some apartments feature a balcony or terrace; however, this is not guaranteed for all units.

No, a balcony cannot be guaranteed in every apartment.

Views vary depending on the location and specific apartment.

No, the layout and furnishings may vary depending on the apartment category and type.

Wellness & Spa

No, there is no wellness area on site. A day spa is available for a fee at the nearby Radisson Blu Hotel in Andermatt.

Yes, some apartments, particularly in the Deluxe and Premium categories, are located in buildings with a shared sauna available for guests

No, the apartments do not feature fully private spa facilities. However, some units are located in buildings with a shared sauna available for guests.

Pool access is available exclusively for guests staying in Premium category apartments, where access to spa facilities is included.

Food & Restaurants

No, the apartments themselves do not have a restaurant.

Breakfast is not offered directly at the Andermatt Alpine Apartments. However, upon request, the nearby Biselli Restaurant can deliver a breakfast basket to your apartment. Prices vary depending on the number of guests. Further details are available in the AAA app

Yes, several restaurants are located within walking distance of the apartments

Yes, there are shopping options nearby, including a mini supermarket within the area, as well as additional grocery stores in the village

Ski Holidays & Winter Activities

Yes, each building has its own ski storage room, which is exclusively accessible to guests of that building, providing a secure space for ski and snowboard equipment.

Ski passes can be purchased directly at the train station. A ticket office is also available for advice and assistance.

Yes, a ski rental shop is conveniently located next to Andermatt railway station, at the Gleis 0 sports store.

Yes, ski schools are available in the surrounding area.

Summer Activities

Activities in the area include hiking, cycling, and golf. More information can be found on our activities page.

Yes, there are numerous hiking trails in and around Andermatt, suitable for different fitness levels.

Yes, the region around Andermatt is ideal for both cycling and mountain biking, with a variety of scenic routes available.

Yes, the Andermatt golf course is located within approximately a 5-minute walking distance from the apartments.

Yes, tennis and squash facilities are available in the surrounding area.

Services & Additional Amenities

Yes, a reception is available on site, subject to opening hours. The team is happy to assist guests with general inquiries and support during their stay.

Yes, the reception team is happy to assist with a range of services, including restaurant reservations and organizing activities such as rental cars.

Yes, luggage storage is available for guests.

Cleaning & Housekeeping

Yes, daily cleaning can be arranged for an additional fee.

Yes, a laundry service is available for an additional fee. In addition, laundry facilities are available in each building for guests to use.

Families & Children

Yes, the apartments are suitable for families, and outdoor play facilities for children are available.

Yes, outdoor play equipment for children is available.

Yes, extra beds are available free of charge for children aged 3 to 16, upon request. Baby cots for children aged 0 to 2 can also be provided on request, subject to availability.

Yes, larger apartments are available and are well suited for families or groups

Pets

No, pets are generally not allowed in the apartments.

Building & Comfort

No, the buildings are constructed according to the Minergie standard and do not have air conditioning.

Yes, all apartments are equipped with heating.

Yes, the apartments are soundproofed.

Yes, all buildings are equipped with an elevator, allowing convenient access to the underground garage and easy transport of luggage.